Refund policy

We hope you enjoy the products you purchase from Romiva Inc. This Refund & Return Policy explains how Romiva Inc (“we,” “us,” or “our”) handles returns, refunds, replacements, and related requests for orders placed through our Website.

Scope

This Policy applies to products purchased directly through our official Website and delivered within the United States. We currently primarily serve customers within the U.S.

Our products mainly include wooden toys, educational playsets, puzzles, building toys, pretend-play sets, activity toys, wooden vehicles, train sets, and related children’s play products.

Return Window

Unless otherwise stated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after the 30-day return period may be rejected.

Conditions for Returns

To be eligible for a return and refund:

The product must be unused, clean, and in its original condition;
The product must not show signs of play, wear, staining, moisture damage, scratching, unauthorized modification, or improper handling;
All wooden pieces, accessories, figures, cards, connectors, tools, manuals, inserts, and other included components must be returned;
The original product packaging and protective materials must be included; and
You must provide proof of purchase, such as an order confirmation, receipt, or order number.

Products returned with missing pieces, damaged packaging, signs of use, assembly damage, scratches, dents, stains, odors, moisture exposure, or unauthorized alterations may be refused or may qualify only for a partial refund.

Wooden Toys and Playsets

Some wooden toys contain multiple pieces, removable accessories, figures, blocks, cards, connectors, or assembly components.

Before returning a product, please make sure that all originally included components are present and securely packaged.

Products that have been heavily used, damaged during assembly, painted, engraved, modified, glued, cut, or altered by the customer are generally not eligible for return.

Wood is a natural material. Minor variations in wood grain, texture, shade, knots, markings, or finish are normal characteristics and are generally not considered defects.

Slight differences between product images and the delivered item may also occur because of lighting, screen settings, manufacturing batches, or natural wood variations.

Missing Parts

Please inspect the contents of your order after delivery and compare them with the product description or included instructions.

If a component appears to be missing, contact us promptly and provide:

Your order number;
A description of the missing component;
Clear photographs of the product and received contents; and
A photograph of the original packaging, where possible.

After reviewing the request, we may send the missing component, provide a replacement, issue a partial refund, or offer another appropriate solution.

Customized, Personalized, and Final Sale Items

Customized, personalized, engraved, made-to-order, or special-request products are generally not eligible for cancellation, return, or refund unless they arrive damaged, defective, or materially different from what was ordered.

Products marked as “Final Sale,” “Clearance,” or “Non-returnable” are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Any applicable return restriction will be disclosed on the product page or at checkout.

Contact Us Before Returning

We may use different warehouses, fulfillment partners, and logistics providers. The correct return address may vary depending on the product and order.

Please do not return products to our office address or to the address printed on the shipping package without prior authorization.

Before returning any product, contact our support team within the applicable return period:

Email: hello@romivatoys.com
Phone: +1 (719) 355-6668

Please provide:

Your full name;
Your order number;
The product you wish to return;
The reason for the return; and
Clear photographs or videos, when relevant.

If your return request is approved, we will provide the correct return warehouse address and any required instructions, authorization number, or shipping information.

Products returned without prior approval, sent to the wrong address, or returned without the required information may not be accepted or refunded.

Return Shipping Costs

If the return is caused by our error, such as:

An incorrect product being shipped;
A confirmed manufacturing defect;
Significant shipping damage; or
Missing components that cannot be replaced separately,

we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the supporting information.

If the return is due to personal reasons, including:

Changing your mind;
Ordering the wrong product;
Selecting the wrong style, color, or design;
No longer needing the product; or
The product not matching a personal preference,

the customer is responsible for the return shipping costs.

Original shipping charges and optional service fees are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 calendar days of delivery.

Please provide your order number and clear photographs or videos showing:

The product received;
The outer shipping carton;
The internal packaging;
Any damaged or defective wooden pieces;
Any missing or incorrect components; and
The shipping label, where requested.

Please keep the product, original packaging, shipping carton, instructions, and all included components until the matter has been reviewed.

After reviewing the information, we may offer:

A replacement product;
A replacement component;
A partial refund;
A full refund; or
Another appropriate resolution.

Please do not discard, repair, modify, or return the product before receiving instructions from us.

Return Packaging

Returned wooden toys must be packaged carefully to prevent damage during transportation.

Whenever possible, use the original product box, internal inserts, protective wrapping, and outer shipping carton.

You may be responsible for damage caused by inadequate return packaging. If the returned product is damaged during return transportation because it was not packaged appropriately, the refund may be reduced or refused.

Refund Process

Once an approved return has been received and inspected, we will notify you whether the refund has been approved, partially approved, or rejected.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 7–14 business days after the refund is processed for the funds to appear in your account. The exact timing depends on your bank, card issuer, or payment provider.

Shipping charges, gift-wrapping fees, expedited delivery fees, and other optional service charges are generally non-refundable unless the return was caused by our error.

Partial Refunds

A partial refund may be issued when:

The product is returned with missing pieces or accessories;
The original packaging is missing or significantly damaged;
The product shows signs of use or improper handling;
The product has minor customer-caused damage;
The return is received in a condition that reduces its resale value; or
The product is returned outside the approved instructions.

We will determine any applicable deduction after inspecting the returned product.

Exchanges

We do not offer direct exchanges.

To obtain a different product, style, color, or design, please return the original product in accordance with this Policy and place a new order through our Website.

This helps ensure that the replacement product is available and can be processed promptly.

Order Cancellations

We cannot guarantee cancellation after order processing, packaging, or shipment has begun.

If the order has already shipped, you may request a return after delivery in accordance with this Policy.

Customized, personalized, or made-to-order products may not be canceled after production has started.

Refused or Unclaimed Deliveries

If a package is refused, not collected, or returned because the customer was unavailable or provided an incorrect or incomplete address, any applicable return shipping, handling, or reshipment charges may be deducted from the refund.

Original shipping charges are generally non-refundable in these circumstances.

Gift Orders

Refunds for gift orders will generally be issued to the original payment method used to place the order.

We normally cannot issue a cash refund or direct payment to the gift recipient.

Product Inspection and Use

Please inspect all wooden toys before allowing a child to use them.

Do not use a product that appears broken, cracked, incomplete, improperly assembled, or significantly damaged.

Returns for damage caused by improper assembly, misuse, unauthorized modification, unsuitable cleaning methods, excessive moisture, or failure to follow the product instructions may not be accepted.

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our products, operations, fulfillment arrangements, or legal requirements.

The latest version will be posted on our Website with an updated “Last Updated” date.