Shipping policy

This Shipping Policy explains how orders placed on our website are processed and delivered by Romiva Inc (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

If your shipping address is outside our supported area, you may be unable to complete your order. If an unsupported order is accepted by mistake, we may contact you to cancel it and issue a refund to your original payment method.

Shipping Carriers

We work with reliable shipping providers such as USPS, UPS, FedEx, and other logistics partners to help ensure that orders are delivered safely and efficiently.

The carrier used for your order may depend on the package size, weight, delivery destination, product type, and available shipping services.

Some larger wooden playsets or multi-piece products may be shipped in separate packages. When available, tracking information will be provided for each package.

Order Processing Time

Romiva Inc operates an online retail store offering wooden toys, educational playsets, pretend-play toys, building toys, puzzles, activity toys, and related children’s play products.

Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. public holidays.

Order processing may include payment verification, product inspection, packaging, and preparation for carrier pickup.

During holidays, peak shopping periods, promotional events, or periods of high order volume, additional processing time may be required.

Packaging

Wooden toys may vary in size, weight, shape, and number of included pieces. We carefully package each order to help protect the product, painted surfaces, wooden components, accessories, and original product packaging during transportation.

Depending on the product, packaging may include:

Protective wrapping or sleeves;
Sturdy shipping boxes;
Cushioning or filling materials;
Corner and edge protection;
Internal dividers or inserts;
Protective packaging for small components; and
Reinforced packaging for heavier or larger wooden toys.

Some products may be shipped in their original retail packaging inside an additional shipping carton.

Gift wrapping, upgraded packaging, or special packaging requests may be available for an additional charge. Any applicable fees will be displayed before checkout is completed.

Estimated Delivery Time

Estimated delivery times are displayed at checkout based on your shipping address and selected shipping method.

Delivery times are estimates only and are not guaranteed. Delays may occur because of:

Carrier disruptions;
Weather conditions;
U.S. public holidays;
Peak shipping seasons;
High order volume;
Incorrect or incomplete addresses;
Remote delivery locations; or
Other circumstances outside our reasonable control.

Processing time and delivery time are separate. Estimated delivery times generally begin after the order has been processed and handed over to the carrier.

Shipping Costs

Shipping fees are calculated at checkout based on the delivery destination, package dimensions, package weight, and selected shipping service.

Applicable taxes, if any, will be shown separately at checkout.

Free standard shipping is available on orders totaling $68.00 or more.

After discounts, coupons, promotional credits, or other reductions are applied, the qualifying order subtotal must still be at least $68.00 to receive free standard shipping.

Additional charges may apply to:

Oversized wooden playsets;
Heavy or bulky products;
Multi-box shipments;
Upgraded protective packaging;
Gift wrapping;
Expedited delivery; or
Other optional shipping services.

Any applicable charges will be disclosed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow some time for the carrier to scan the package and update the tracking status after shipment.

For orders shipped in multiple packages, tracking information may be provided separately for each package.

Address Accuracy

Please confirm that your shipping address is complete and accurate before placing your order. This includes your:

Street address;
Apartment, suite, or unit number;
City and state;
ZIP code; and
Valid contact telephone number, when required.

We are not responsible for delivery delays, failed delivery attempts, returned packages, or additional costs caused by incorrect or incomplete information supplied by the customer.

If you notice an address error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered processing or has been shipped.

If a package is returned because of an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Damaged Packages or Products

Although we use protective packaging, wooden toys or their packaging may occasionally be damaged during transportation.

Please inspect your order promptly after delivery. If the package or product arrives damaged, contact us and provide:

Your order number;
Clear photographs of the outer shipping box;
Clear photographs of the internal packaging;
Clear photographs or videos of the damaged product;
Photographs of any damaged wooden pieces, painted surfaces, connectors, or accessories; and
A brief description of the issue.

Please keep the product, original packaging, shipping box, and all included components until the claim has been reviewed. These materials may be required for carrier claims or further inspection.

After reviewing the information, we may provide a replacement, replacement component, partial refund, full refund, or another appropriate resolution in accordance with our Refund & Return Policy.

Missing Parts

Some wooden toys and playsets contain multiple pieces, accessories, cards, figures, blocks, or assembly components.

Please compare the contents of your package with the product information or included instructions after delivery.

If any component appears to be missing, contact us with your order number, photographs of the received contents, and a description of the missing item.

After review, we may arrange for the missing component to be sent separately or provide another appropriate solution.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost, please contact us with your order number and tracking information.

We will review the shipment status and, where possible, assist with a carrier inquiry or claim.

A package may not be considered lost until the carrier’s applicable investigation or waiting period has passed. Any replacement or refund will be determined after reviewing the tracking history and available carrier information.

Wooden Toy Shipping and Inspection Notes

Wood is a natural material. Minor variations in grain, texture, shade, or appearance may occur and are not necessarily signs of shipping damage or a product defect.

After delivery and before use, please inspect the product and confirm that:

All expected pieces are included;
Wooden components are not broken or significantly damaged;
Painted or coated surfaces are in acceptable condition;
Connectors and moving parts function as intended;
Assembly components are secure; and
The product is suitable for the intended age and use.

Please follow all product instructions, age recommendations, assembly directions, and warning labels provided with the product.

Products requiring assembly should be assembled by an adult. Small components and packaging materials should be kept away from infants and young children where appropriate.

Do not allow a child to use a product that appears broken, damaged, incomplete, or improperly assembled.

Refused and Unclaimed Deliveries

If a delivery is refused, not collected, or returned to us because the customer was unavailable, additional handling or shipping charges may be deducted from any applicable refund, subject to our Refund & Return Policy and applicable law.

Original shipping charges are generally non-refundable unless the return results from our error or a confirmed product defect.

Risk of Loss

Subject to applicable law, the risk of loss or damage may transfer to the customer after the package has been accepted by the shipping carrier.

However, we will make reasonable efforts to assist with confirmed carrier delays, delivery problems, damaged packages, or lost shipments in accordance with this Shipping Policy and our Refund & Return Policy.

Additional Packaging and Shipping Insurance

Certain large, heavy, fragile, or multi-piece wooden toys may require reinforced packaging, oversized packaging, multiple shipping cartons, or shipping insurance.

Any related fees will be clearly disclosed at checkout before payment is completed.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our products, shipping services, business practices, or legal requirements.

The latest version will be posted on our website with an updated “Last Updated” date.

Your continued use of the website after an updated policy is posted constitutes acceptance of the revised Shipping Policy, to the extent permitted by applicable law.

Contact Information

For questions regarding shipping, delivery, damaged packages, or tracking, please contact us:

Romiva Inc – Shipping Support
Email: hello@romivatoys.com
Phone: +1 (719) 355-6668
Address: 1500 N Grant St, Ste R, Denver, CO 80203, United States